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University Ombudsman records


Scope and Contents

Biographical Note

Adminstrative Information

Detailed Description

Box 0

Box 0

University Ombudsman records, 1969-2012 | Southern Illinois University Special Collections Research Center

By Matt Gorzalski

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Collection Overview

Title: University Ombudsman records, 1969-2012Add to your cart.

ID: 3/RG 13/23

Primary Creator: Southern Illinois University at Carbondale. Office of the Ombudsman.

Extent: 0.5 Cubic Feet

Arrangement: The files in this collection are arranged topically.

Date Acquired: 01/29/2016

Subjects: Complaints (Administrative procedure), Ombudspersons - Illinois - Carbondale, Southern Illinois University Carbondale - Complaints against

Languages: English

Scope and Contents of the Materials

The University Ombudsman records is a small collection containing annual reports and correspondence concerning the work of the University Ombudsman Office and the Ombudsman Advisory Panel.  The records document how student, faculty, and staff complaints were handled by the office and the annual recommendations from the Ombudsman as to how to improve university policy and procedures.  There are large gaps in the records, particularly the annual reports and recommendations, as the available records are concentrated in the early and final years of the office's existence.

Biographical Note

The University Ombudsman Office at Southern Illinois University Carbondale was an independent, impartial, neutral, and informal resource available to anyone wishing to explore a university-related question or concern in a confidential environment.  The office was established as a fact-finding and complaint office, and assisted those who had difficulties arising out of inconsistent, harsh, impolite, or rigid administration of a particular rule or policy.  The office goals were to solve individual problems and to recognize patterns of complaint and recommend appropriate changes.  It was created to primarily assist students but also assisted faculty and staff as well.

Southern Illinois University Carbondale was one of the first higher education institutions in the United States to establish an ombudsman office.  The office was created on September 15, 1969 and Mary Walker was appointed to serve as the first ombudsman and reported to the Chancellor’s office.  When SIU President David Derge reorganized the administration in 1972, the office became the responsibility of the Vice President for Development and Services.  This was the case until the fall of 1973, when Dean of Student Life assumed responsibility of the ombudsman office.  In the fall of 1973, the Ombuds Advisory Panel declared the office of Ombudsman would be called Ombudsperson. Effective July 1, 1975, the Ombudsman's office came under the jurisdiction of the Vice President of Student Affairs. In 1979, the name of the office changed back to Ombudsman.

Ingrid Gadway Clarke was appointed University Ombudsman in July 1974 and held the position until her retirement in 2000.  She was followed by Lynn Connley until 2010 and then Don Bixler in 2011.  The University Ombudsman Office ceased to operate around September 2012.

Subject/Index Terms

Complaints (Administrative procedure)
Ombudspersons - Illinois - Carbondale
Southern Illinois University Carbondale - Complaints against

Administrative Information

Repository: Southern Illinois University Special Collections Research Center

Access Restrictions: Unrestricted access.

Use Restrictions: To quote in print, or otherwise reproduce in whole or in part in any publication, including on the World Wide Web, any material from this collection, the researcher must obtain permission from (1) the owner of the physical property and (2) the holder of the copyright.  Persons wishing to quote from this collection should consult Special Collections Research Center to determine copyright holders for information in this collection.  Reproduction of any item must contain the complete citation to the original.

Acquisition Source: Accession 2016_003

Acquisition Method: Transferred from Records Management.

Appraisal Information: The University Archivist discarded financial records and case files that accompanied this collection.

Preferred Citation: [Item, Box, Folder], University Ombudsman records, Special Collections Research Center, Southern Illinois University Carbondale.

Processing Information: Processed by Amy Buhman in July 2016.  The original folder titles were kept during processing.

Box and Folder Listing

Browse by Box:

[Box 1],
[Box 2],

Box 1Add to your cart.
Folder 1: History - General Information, 1972-2007Add to your cart.
Folder 2: History - General Information, 1969-2010Add to your cart.
Folder 3: History - General Information, 1972-1988Add to your cart.
Folder 4: Ombudsman Advisory Panel, 2009-2011Add to your cart.
Folder 5: Ombudsman Advisory Panel, 1997-2009Add to your cart.
Folder 6: Ombudsman Advisory Panel, 1994-1997Add to your cart.
Box 2Add to your cart.
Folder 1: Ombudsman Advisory Panel, 1975-1993Add to your cart.
Folder 2: Budget Office, 2009-2012Add to your cart.

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